How do I get my order?
When I try to download the videos or music I ordered, the videos plays on the browser rather than being downloaded to my computer. How do I get to download the videos?
I have ordered and downloaded HD versions of a video, but these videos can't be synchronized to my iPod.
How do I copy my downloads to my iTunes Library?
How can I read digital publications on my iPad, iPhone, or iPod touch?
I ordered a music product in Apple Losseless format, but I can't play it on my MP3 player.
I have placed an order but I have yet to receive my downloads.
I ordered an audio product and the download page shows me different files. What are these?
I have ordered an HD video product, but I can't watch it on my computer: it stutters and the playback is not smooth. How can I fix this?
When I try to access the download page, I get a message that the order has expired. How can I download my products?
When I try to download a product, I get a message that I have reached my download limit. How can I download my product?
I purchased products in Euros but I was charged in dollars. Why?
How can I view my downloaded video file?
How do I create an account for the online store?
How do I get my order?
After you have completed the checkout process, you will receive an email with download instructions. This email contains a link to your individual download page. Click on the link provided to open it. Once there, right-click on the link for each download and select “Save as” or “Save link as” (on Mac, ctrl + click). Each link is valid for 5 downloads within a 7 day period.
The high definition videos may take up to several hours to download. It's important that your computer doesn't enter sleep mode during this time, as that would interrupt the download.
If you ordered a physical product, it will be shipped directly to the address you provided. Please allow adequate time for the product to arrive.
When I try to download the videos or music I ordered, the videos plays on the browser rather than being downloaded to my computer. How do I get to download the videos?
Depending on your settings, most browsers will force a download, but if your browser plays the video instead of downloading it you can do this:
- Internet Explorer (Windows)
Right click on the download link and select "Save Target As..."
- Chrome (Windows) and Firefox (Windows)
Right click on the download link and select "Save Link As..."
- Safari (Windows)
Right-click on the download link and select "Download Linked File As..."
- Chrome (Mac) and Firefox (Mac)
Control-click on the download link and select "Save Link As..."
- Safari (Mac)
Control-click on the download link and select "Save Linked File As..."
I have ordered and downloaded HD versions of a video, but these videos can't be synchronized to my iPod.
HD video is supported on the iPad, and the latest versions of the iPhone and the iPod touch.
How do I copy my downloads to my iTunes Library?
iTunes helps you add digital audio and video files on your computer directly to your iTunes library. You can add your audio downloads in MP3, and Apple Lossless. You can also add your video downloadsin both HD and SD. To learn how to add these files to iTunes follow the steps below.
- Open iTunes
- From the File menu, choose one of the following choices:
- Mac :Add to Library
- Windows: Add File to Library
Navigate to and select the files you downloaded . If iTunes is set to "Copy files to the iTunes Music folder when adding to library," iTunes will copy all content that is added to the iTunes library to the iTunes Music folder. (To adjust this setting or change the location of this folder, go to the Advanced tab in iTunes Preferences.)
To learn how to sync your content with your Apple device (iPod, iPad, and iPhone), please read: http://support.apple.com/kb/ht1386
How do I copy my downloads to my iTunes Library?
- Make sure you have the free iBooks App installed on your iPad/iPod Touch/iPhone. If you don’t, you can find it here.
- Navigate to the PDF file(s) you want to add to iBooks. You can select more than one file, or select an entire folder. Once you’ve made your selection, click Choose.
- Select 'Books' from your iTunes Library. You should see the PDF file(s) that you just added, now listed.
- Now select your iPad, iPod Touch or iPhone from the Devices list in iTunes. Select the Books tab from the list at the top. Make sure that Sync Books is checked. If you want to sync all of the digital publications you’ve added to iTunes, select All Books and then click the Sync button. If you want to only sync specific books, choose Selected Books and then place a check next to each of the publications you want to sync (and then click the Sync button).
- Open iBooks on your device, tap the "Collections" button at the top left of the iBooks bookshelf, and select PDF. The publications you added to your library will be found there.
I ordered a music product in Apple Losseless format, but I can't play it on my MP3 player.
Apple Losseless Audio Codec format is only playable on desktops with Quicktime, and on Apple mobile devices only. Please contact Customer Service and one of our agents will assist you by providing you a download link to the MP3 version of that product
I have placed an order but I have yet to receive my downloads.
Sometimes the email receipt with your download link ends up in the spam folder. Please contact Customer Service and one of our agents will assist you. Please use the same email address you used when you placed your order when you do so, or include your order number in your request.
I ordered an audio product and the download page shows me different files. What are these?
For your convenience, the download page for audio products includes each track separately as well as an archive (zip) file with all the tracks. You can download the .zip file and expand it in your computer, or download the tracks one by one.
I have ordered an HD video product, but I can't watch it on my computer: it stutters and the playback is not smooth. How can I fix this?
HD video requires a modern computer and a good graphics card. Please contact Customer Service and one of our agents will assist you by providing you a download link to the Standard Definition version of that product.
When I try to access the download page, I get a message that the order has expired. How can I download my products?
The download page will expire 5 days after you place an order. If you haven't downloaded your products, please contact Customer Service and one of our agents will assist you by extending the expiration for a few more days.
When I try to download a product, I get a message that I have reached my download limit. How can I download my product?
The download links can be used up to three times for your convenience. If you have been unsuccessful in downloading your product, please contact Customer Service and we will extend you a courtesy download.
I purchased products in Euros but I was charged in dollars. Why?
For your convenience, prices are shown in the currency you have selected calculated at today's exchange rates. During checkout, your order is processed in US dollars.
How can I view my downloaded video file?
Double-click on the downloaded video file. Your computer should automatically open it in a default application.
If you can't watch the video or you only hear its sound, you might need to update your media player. If you are using Windows Media Player and want to continue doing so, download and install a codec pack from this website: http://www.mediaplayercodecpack.com/. After installing it and restarting your application, you should be able to view your videos.
Another good option is to download VLC Media Player: http://www.videolan.org/vlc/, a free system with built-in support for all available formats.
If you're encountering an "Error: Download Apple application support" message, try using VLC or installing Window Media Player's codec pack (see above).
How do I create an account for the online store?
You do not have to have an account to shop at store.wopg.org. If you want to open one, you are welcome to do so.
During the checkout process, proceed as a Guest user. On your order confirmation page, you will see a question asking, "Would you like to create an account?" with a button saying, "Yes, create my account." If you click on this button, the following page will allow you to enter a password of your choice before creating your account.